Terms of Service

1. The Services

Gigeh CMMS is a web-based maintenance management system for managing assets, preventive and corrective maintenance, work orders, readings, spare parts and reliability reports. It runs in a web browser on desktop, tablet and mobile devices. We may improve, change or add features over time.

2. Accounts

• You register your company in Gigeh CMMS and become its administrator. Information you provide must be accurate and kept up to date.
• Your administrator creates and manages the other users, their user groups and their access. You are responsible for all activity under your company's account.
• Keep passwords confidential and tell us promptly at contact@gigeh.com if you suspect unauthorised access.
• Each user account belongs to one company. A person working for two companies needs two accounts.

3. Plans, prices and payment

• The Free plan (up to 10 equipment and 50 MB of file storage) is free forever, with no time limit.
• Paid plans are charged monthly or yearly. Yearly billing is 20% cheaper than paying monthly. Plans differ only in the number of equipment and the file storage allowed; every plan includes all features and unlimited users.
• All prices are in Indonesian Rupiah (IDR) and include PPN (VAT).
• You choose and upgrade your plan inside Gigeh CMMS. Payment is made by bank transfer; your plan is activated once the payment is confirmed.
• When you reach a plan limit, you cannot add new equipment or upload files beyond that limit until you upgrade or free up space. Everything else keeps working, and existing data is never deleted or locked because of a limit.
• If a paid plan ends and is not renewed, your account returns to the Free plan limits. Your data is kept and nothing is deleted.
• Payments are non-refundable, except where required by law.
• We may change prices with at least 30 days' notice. Changes apply from your next billing period.

4. Your data

Your company owns all data it enters into Gigeh CMMS. You give us permission to store, process and display that data only as needed to provide the Services. How we handle data is described in our Privacy Policy.

Your data is stored on our own servers. You can export it at any time. When data is deleted, it is removed from the live system immediately and permanently erased from our backups after 7 days; after that it cannot be recovered. Please export anything you need before deleting it or closing your account.

5. Acceptable use

You agree not to:

• Use the Services for anything unlawful, or upload content you do not have the right to use.
• Try to access another customer's data, or test, probe or bypass our security.
• Copy, resell, reverse-engineer or build a competing product from the Services.
• Upload malware, or place an unreasonable load on the Services (for example, automated mass requests).

We may suspend access that breaks these rules or puts the Services or other customers at risk. Where reasonable, we will tell you first.

6. Availability and support

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, and we will try to schedule it outside normal working hours. Support is available by email at contact@gigeh.com.

7. Your responsibility for maintenance decisions

Gigeh CMMS is a tool that helps you plan and record maintenance. Schedules, reminders and reliability figures (such as MTBF, MTTR and availability) depend on the data you enter. You remain responsible for your maintenance decisions, equipment safety and compliance with the regulations that apply to your operations.

8. Intellectual property

The Services, software, design, the Gigeh Solutions name and logo, and this website's content belong to Gigeh Solutions. These Terms give you the right to use the Services; they do not transfer ownership of them. If you send us suggestions, we may use them freely.

9. Limitation of liability

To the extent permitted by law, the Services are provided "as is". We are not liable for indirect or consequential losses, such as lost production, lost profit or lost data that you could have exported. Our total liability for any claim is limited to the amount you paid us for the Services in the 12 months before the claim.

10. Ending the Services

You may stop using the Services at any time and ask us to close your company's account by emailing contact@gigeh.com. We may close an account for serious or repeated breaches of these Terms. When an account is closed, its data is deleted and permanently erased from our backups after 7 days, so please export your data first.

11. Changes to these Terms

We may update these Terms. We will notify customers by email or in the application at least 30 days before significant changes take effect. Continuing to use the Services after that means you accept the updated Terms.

12. Governing law and language

These Terms are governed by the laws of the Republic of Indonesia. We will first try to resolve any dispute through good-faith discussion; if that fails, it will be settled by the competent courts of Indonesia.

These Terms are available in Indonesian and English. If there is any difference between the two, the Indonesian version prevails.

13. Contact

Questions about these Terms: contact@gigeh.com.